Credit & Collections Analyst

JOB SUMMARY

The Credit & Collections Analyst will be responsible for monitoring/managing customers’ accounts. The successful candidate will need to maintain spreadsheets and a database for their assigned accounts. They must uphold the company’s policies and image with customers, therefore contributing to its growth. This position will report to the Credit Collections Manager.

To Perform this job successfully, an individual must be able to perform each essential function.

• Monitoring accounts to identify overdue payments
• Finding and contacting debtors to arrange debt payoffs
• Keeping accurate and updated records and reporting on collection activity
• Communicating with clients via post, telephone, and emails
• Communicate routinely with other departments regarding past-due account
• Identify, Monitor, and Resolve disputed invoices
• Plan a course of action to recover outstanding payments
• Identify high risk / delinquent accounts and initiate collection action
• Actions include but is not limited to placing orders on hold
• Identify deduction patterns and possible operational issues as needed
• Process and review account adjustments or small balance write-offs, resolve client discrepancies and short payments
• Communicates with sales team and customers regarding account status, orders and/or payments and actions being taken
• Initiate collection actions
• Perform account reconciliation as needed
• Manage document storage and imaging
• Responsible for monitoring and maintaining assigned portfolios accounts
• Manage accounts to assigned credit limits
• Analyze credit service bureau data as needed and recommend changes required to increase/decrease credit limit or collection actions
• Answer various forms of communications from customers and provide first call resolution
• Document customer contact and collection actions taken in accounts receivable system and/or solutions tool
• Create/maintain Excel spreadsheets to assist in cash application for assigned accounts
• Participate in deduction negotiation meetings with customers as required
• Develop relationships with key customers and understand how customers fit into company strategy
• Reviews credit hold report and release orders as appropriate
• Perform account reconciliation as needed
• Review aging of assigned strategy for accounts
• Participate with cross-functional teams to communicate deduction analysis details, status, and participate in determining root cause & solution
• Recommend reserve for uncollected deductions
• Resolve credit problems
• Request assistance on highly sensitive accounts when needed
• Take actions to encourage timely debt payments
• Identify inefficient Order to Cash (OTC) processes and implement improvements.
• Report on collection activity and accounts receivable status
• Write up accounts to go to third party collectors
• Plan a course of action to recover outstanding payments
• Work closely with a designated deductions specialist to resolve shared accounts

An individual qualified for this job must be able to:

• Knowledge of Billing and Collections procedures.
• PC proficiency, including proficiency in the Microsoft Office Suite, Teams, and solution tools.
• Commitment to excellent customer service.
• Excellent written and verbal communications skills.
• Ability to prioritize and manage multiple responsibilities.
• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Demonstrate proficiency and accuracy in data entry.
• Demonstrate excellent follow-up skills.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers.
• Be able to present information clearly and accurately.
• Efficiently perform accurate mathematical calculations.
• Handle challenges skillfully, thoroughly, and effectively.
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices to get the job done.
• Use equipment, resources, and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Always perform work in a safe manner.

• Be professional in all interactions and dealings with co-workers, internal/external customers, and vendors. Adhere to established company values, practices, policies, and procedures at all times
• Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Use independent judgment to ensure you follow company policy and maintain a safe work environment by using safe practices
• Demonstrate regular and punctual attendance at the assigned work location.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance

An individual qualified for this job must have and maintain the following qualifications:

• Associates degree or equivalent required
• Bachelor’s degree preferred
• 2-4 years minimum commercial collections experience. (B2B)