Cash Application Specialist II

JOB SUMMARY

The Cash Application Specialist will prepare, post, verify, and record customer payments/transactions along with submitting invoices to customers. The successful candidate will need to maintain spreadsheets and a database for their assigned accounts. They must uphold the company’s policies and image with customers, therefore contributing to its growth. This position will report to the Cash Applications Manager.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

• Process and accurately apply live checks
• Process and accurately apply credit card
• Process and accurately apply electronic lockbox
• Process and accurately apply wire transfers
• Process and accurately apply credit card payments
• Process and accurately apply requests from external associates
• Assist with document storage and imaging
• Identify and communicate discrepancies in payments received with various departments
• Research missing remittance details and escalate accordingly
• Identify process and procedure issues and make recommendations for improvement
• Works with the portfolio managers and deduction representatives to resolve posting problems

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

An individual qualified for this job must be able to:

• Knowledge of Billing and Collections procedures
• PC proficiency, including the Microsoft Office Suite, Teams, and Solution tools
• Commitment to excellent customer service
• Excellent written and verbal communications skills
• Ability to prioritize and manage multiple responsibilities
• Pay attention to details and pursue quality in accomplishing work duties and tasks
• Look for opportunities to reduce costs or increase productivity without reducing effectiveness
• Demonstrate proficiency and accuracy in data entry
• Demonstrate excellent follow-up skills
• Effectively and professionally communicate with co-workers, team members, and internal or external customers
• Be able to present information clearly and accurately
• Efficiently perform accurate mathematical calculations
• Handle challenges skillfully, thoroughly, and effectively
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge
• Make sure that work is delivered on time and of high quality
• Use equipment, resources, and time in an efficient and effective manner
• Use good judgment when making decisions

• Be professional in all interactions and dealings with co-workers, internal/external customers, and vendors
• Adhere to established company values, practices, policies, and procedures
• Follow and support compliance with all applicable safety rules, laws, regulations, and standards
• Use independent judgment to ensure you follow company policy and maintain a safe work environment by using safe practices
• Demonstrate regular and punctual attendance at the assigned work location
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance

MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS

An individual qualified for this job must have and maintain the following qualifications:

• Associates or equivalent required
• 2 years minimum commercial collections experience.