Highline Warren is North America’s premier distributor of automotive chemicals and products, offering strategic manufacturing and market exclusives to thousands of client businesses.

JOB SUMMARY

The Deductions Specialist will focus on researching deductions and updating customers’ accounts. The successful candidate will need to maintain spreadsheets and a database of important information and uphold the company’s policies and image with customers, therefore contributing to its growth. This position will report to the Deductions Manager.

To Perform this job successfully, an individual must be able to perform each essential function.

• Capture deductions and deduction details from customer AP portal sites or check remittance
• Maintain up-to-date spreadsheets of remaining deduction balances
• Identify high risk / delinquent accounts and initiate collection action
• Actions include but is not limited to placing orders on hold
• Research deductions to obtain CM details to capture and forward to AR for offset
• Communicates with Portfolio manager regarding account status
• Identify deduction patterns and possible operational issues as needed
• Process and review account adjustments or small balance write-offs, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts
• Assist with document storage and imaging
• Identify and communicate discrepancies in payments received with various departments
• Research missing remittance details and escalate accordingly
• Identify process and procedure issues and make recommendations for improvement
• Perform account reconciliation as needed
• Document customer contact and collection actions taken in accounts receivable system and physical file as needed
• Create Excel spreadsheets to assist in cash application for assigned accounts

An individual qualified for this job must be able to:

• Knowledge of Billing and Collections procedures.
• PC proficiency, including proficiency in the Microsoft Office Suite, Teams, and solution tools.
• Commitment to excellent customer service.
• Excellent written and verbal communications skills.
• Ability to prioritize and manage multiple responsibilities.
• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Demonstrate proficiency and accuracy in data entry.
• Demonstrate excellent follow-up skills.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers.
• Be able to present information clearly and accurately.
• Efficiently perform accurate mathematical calculations.
• Handle challenges skillfully, thoroughly, and effectively.
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices to get the job done.
• Use equipment, resources, and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Always perform work in a safe manner.

• Be professional in all interactions and dealings with co-workers, internal/external customers, and vendors. Adhere to established company values, practices, policies, and procedures at all times
• Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Use independent judgment to ensure you follow company policy and maintain a safe work environment by using safe practices
• Demonstrate regular and punctual attendance at the assigned work location.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance

An individual qualified for this job must have and maintain the following qualifications:

• Associates or equivalent required
• 2 years minimum commercial collections experience.

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act and Amendments.